Returns & Replacements Policy

At Times Computer, we want you to be completely satisfied with your purchase. We take great care in ensuring that every product we sell is genuine, tested, and in perfect condition before delivery.

Since we deal with electronics, computer parts, and accessories, our policy is strict to protect both our customers and our business. Please read our Returns & Replacements Policy carefully before making a purchase.

1. 30 Days Return Policy

• You can return a product within 30 days from the date of purchase only if:

  • The product is unopened, unused, and in its original sealed packaging.

  • All accessories, manuals, warranty cards, and free gifts are included.

  • A valid invoice is provided.

  ❗ Opened, used, or unsealed items are not eligible for return, unless they are defective or damaged on delivery.

  Please review product specifications, compatibility, and order details before purchasing.  

2. Replacement Policy (Within 30 Days)

Replacements (not refunds) are offered in the following cases:

2.1 Damaged on Delivery

• If your item arrives damaged:

  • Notify us within 24 hours

  • Provide pictures/videos of the damage

  • Item must be unused and in original packaging

2.2 Defective Product

• If the product has a manufacturing defect:

  • Report within 30 days

  • Our team or the brand service center will verify the defect

  • A replacement will be issued upon verification

2.3 Wrong Item Delivered

• If you received the wrong product:

• Contact us within 48 hours

• Return product in original condition

• We will deliver the correct item after verification

3. Conditions for Replacement

To qualify for a replacement:

• The product must be unused, undamaged, and in original packaging.

• All included items (manuals, accessories, warranty cards, free gifts) must be returned.

• A valid invoice/receipt is required.

• The request must be made within the specified timeframes (24–48 hours depending on issue).

4. Items Not Eligible for Replacement

The following items are not covered under our replacement policy:

• Products damaged due to customer misuse, mishandling, or incorrect installation.

• Items without original packaging, missing accessories, or invoice.

• Software, digital licenses, and consumable items (e.g., thermal paste, cables once opened).

• Products that have been tampered with, repaired, or modified.

5. Warranty Support

• Many products come with a manufacturer’s warranty.

• In case of defects after the replacement period, customers should contact the official service center for warranty claims.

• Times Computer will assist customers with warranty details but is not responsible for repair timelines of the brand/manufacturer.

6. How to Request a Replacement

If you meet the above conditions, follow these steps:

1. Contact us at 📧 cloudcomputer.ae@gmail.com or 📞 +971 58 906 8800 within the required timeframe.

2. Provide your order number, product details, and pictures/videos of the issue.

3. Our team will verify the claim and provide instructions for return pickup or drop-off.

4. Once verified, a replacement product will be sent.

7. Final Note

• Our team works hard to ensure quality and trust with every product.

• By purchasing from Times Computer, you agree to this Returns & Replacements Policy.

📍 Store Address: Times Computer, Electra Street – Behind Royal Rose Hotel – Al Danah – Zone 1 – Abu Dhabi, UAE
🕙 Store Hours: 10:00 AM – 11:00 PM