Here is a professionally formatted and adapted version of the warranty policy for Times Computer. I have organized the text to be web-friendly, scannable, and clear for your customers, while ensuring all “Adarc” references are updated to “Times Computer.”

Warranty Policy

At Times Computer, we represent quality and reliability. Our warranty policy is designed to keep you covered in case of defects in material, design, and workmanship after your purchase.

You can view the specific warranty coverage for any item directly on its product page at timescomputer.online.

1. How to Submit a Warranty Request

If your item requires repair, simply follow these steps:

1. Log in to your Times Computer user account.

2. Navigate to the Service Requests page.

3. Submit your warranty request.

Once submitted, our Warranty Team will contact you within 24 hours for claim validation and initial troubleshooting. If we cannot resolve the issue remotely, we will arrange a courier to collect the defective item from you free of charge.

⚠️ Important Data Warning: For electronic devices containing personal data, you must back up your files and remove all passwords before sending the device for repair.

• The approved repair vendor may need to wipe the device to fix it.

• Times Computer and its vendors are not responsible for data loss.

• We recommend erasing personal information from the device prior to collection.

2. Repair Timeline & Status

How long will it take? Once the vendor receives your item, they will inspect and diagnose the issue. If the defect is covered by the warranty, the standard turnaround time is approximately 18 business days (though complex repairs may take slightly longer).

How do I check my status? You can track the progress of your repair by:

• Checking the Service Requests page in your Times Computer account (click “More Details”).

• Following the instructions in the repair confirmation email.

Note: Time spent obtaining device information or waiting for customer approval is not included in the repair turnaround time.

3. Repair Costs & Replacements

If you choose to proceed with a paid repair (for non-covered damage), payment including delivery charges must be made upon delivery of the returned item.

4. General Terms & Conditions

1. Data Sharing: To facilitate your repair, we must provide your name, email, and address to the approved repair vendor. We share only what is required and ensure they comply with relevant data protection laws.

2. Eligibility: Not all products carry a warranty. Please always check the specific product listing on our website.

3. Warranty Period: Repair or replacement does not extend or renew the original warranty period.

4. Accuracy: The customer confirms that all information provided during the claim process is accurate.

5. Packaging: The customer must ensure the item is packed in its original box or wrapped safely for transit.

   • Times Computer is not responsible for damage caused by unsafe packaging. Improperly packed items causing damage may be returned without servicing.

5. Warranty Exclusions

The warranty will not cover the product under the following conditions:

• A. Defect or damage resulting from customer misuse or failure to follow instructions.

• B. Liquid spill on the product.

• C. Unauthorized repairs attempted by the customer or third parties.

• D. Using the product for unintended purposes (e.g., using Graphic Cards for cryptocurrency mining).

Contact Us

For more information or assistance, please reach out to us:

• Website: https://timescomputer.online/

• Live Chat: Available on our website.

• Phone: +971 589068800